Piscina externa, espreguiçadeiras

Avaliações de Sonesta ES Suites Anaheim Resort Area

3 out of 5
Sonesta ES Suites Anaheim Resort Area
1855 S Manchester Ave, Anaheim, CA

Avaliações

8,6

Excelente

Nota 10 - Excelente. 571 de 1002 avaliações" "
Nota 8 - Boa. 232 de 1002 avaliações" "
Nota 6 - Ok. 105 de 1002 avaliações" "
Nota 4 - Insatisfatória. 48 de 1002 avaliações" "
Nota 2 - Terrível. 46 de 1002 avaliações" "

8,6/10

Limpeza

9,2/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Luiz Eduardo

Hospedou-se por 3 diárias em jul. de 2023
Resposta de Chris T. General Manager em 20 de jul. de 2023
Thank you for staying with us. We hope to welcome oy back on your next trip to Anaheim.

10/10 - Excelente

Amauri

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muito bem localizado, ótimas instalacoes e funcionarios muito educados e solícitos.
Hospedou-se por 3 diárias em mai. de 2019
Resposta de Staybridge Suites em 30 de jun. de 2019
Thank you for staying with us. We are glad you enjoyed your stay.

4/10 - Insatisfatória

Natasha, Meridian

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Nice Staff
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Amelia

Pontos positivos: Limpeza
Good
Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Jovan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay could use some updating
Hospedou-se por 1 diária em mar. de 2024
Resposta de Julio Marroquin em 26 de mar. de 2024
Thank you, Jovan, for your amazing 5 out of 5 rating! It was great having you as our guest and we look forward to welcoming you back in the near future!

10/10 - Excelente

Melody

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the layout of the rooms and double bathrooms with kitchen area definitely would come back to stay here and good breakfast
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Julio Marroquin em 12 de mar. de 2024
Thank you, Melody, for your amazing 5 out of 5 review! We look forward to welcoming you back in the near future!

10/10 - Excelente

Isabela

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Not a lot of parking and parking spot was very tight

6/10 - Ok

Taulauniu

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Love staying here we always book here when we come to visit for the weekend, everyone employed here are always friendly and smiling
Hospedou-se por 1 diária em jan. de 2024
Resposta de Julio Marroquin em 10 de mar. de 2024
Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future!

8/10 - Boa

Maria

Hospedou-se por 2 diárias em fev. de 2024
Resposta de spot em 8 de mar. de 2024
Thank you for your feedback!

6/10 - Ok

Bhupinder, Surrey

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
They did not clean our room or take out the trash for the two days we stayed
Hospedou-se por 2 diárias em mar. de 2024
Resposta de spot em 5 de mar. de 2024
Thank you for staying with us! your feedback is very important to us!

10/10 - Excelente

Daisy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Simple , clean, friendly
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Chris T. General Manager em 4 de mar. de 2024
Thank you for staying with us and for letting us know how much you enjoyed your stay... We hope to welcome you back soon. .

10/10 - Excelente

Bridgett Ann

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
There were things that I had forgotten to pack. The front staff was able to get those for us. We will definitely stay at this hotel again
Hospedou-se por 4 diárias em fev. de 2024
Resposta de spot em 2 de mar. de 2024
Thank you for staying with us! we appreciate your feedback.

4/10 - Insatisfatória

Claudia

Pontos positivos: Serviço e funcionários
Restrooms had mold and one room did not have a King bed as it was shown on reservations.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de spot em 2 de mar. de 2024
Thank you for your feedback!

10/10 - Excelente

Monica

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sonesta was about a 6 mins drive to Disneyland. Breakfast offered was very convenient. Room was clean. Overall a good stay!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Julio Marroquin em 23 de fev. de 2024
Thank you, Monica, for your amazing 5 out of 5 review! We are only a few miles away from Disneyland. We're happy you enjoyed our breakfast, and we look forward to welcoming you back in the near future!

2/10 - Terrível

Rachel

Hospedou-se por 5 diárias em fev. de 2024
Resposta de Julio Marroquin em 21 de mar. de 2024
Thank you, Rachel, for staying with us. I'm sorry you didn't enjoy your stay as much as we would have wanted you to. We hope to get another opportunity to earn a higher rating from you on a future stay.

8/10 - Boa

Bernadette

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In the area on business I enjoyed my stay, particularly the friendly, helpful, and responsive staff. The pool and hot tub were clean and well maintained. The suite was roomy, and being able to crack open the windows and enjoy fresh air was really nice. I even enjoyed soaking in the small tub. The free breakfast buffet was good, especially the coffee. Downsides were no decaf urn, not enough milk, and a faulty juice dispenser. The mini poppy seed muffins were the best variation. Only other negative was the leaks that popped up in the lobby area ceiling, although the weather was fine. Hope to return.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Julio Marroquin em 19 de fev. de 2024
Thank you, Bernadette, for staying with us! It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

10/10 - Excelente

Steven

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Julio Marroquin em 19 de fev. de 2024
Thank you, Steven, for your amazing 5 out of 5 rating. We appreciate having you as our guest and we look forward to welcoming you back in the near future!

8/10 - Boa

Dana

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Room was a bit rough. Repairs needed to be done to shower and furniture beat up
Hospedou-se por 5 diárias em fev. de 2024
Resposta de spot em 14 de fev. de 2024
Thank you for your feedback!

10/10 - Excelente

Moses

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Chris T. General Manager em 13 de fev. de 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 - Excelente

Isaac

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a great place to stay and the continental breakfast was just another positive they added at this hotel.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Julio Marroquin em 10 de fev. de 2024
Thank you, Isaac, for staying with us! We appreciate your 5 out of 5 rating and we look forward to welcoming you back in the near future!

10/10 - Excelente

Ricardo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
W
Hospedou-se por 1 diária em fev. de 2024
Resposta de spot em 8 de fev. de 2024
Thank you for your feedback!

8/10 - Boa

Shana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Sonesta ES Team em 8 de fev. de 2024
Thank you for staying with us. We look forward to welcoming you back on your next trip to Anaheim.

4/10 - Insatisfatória

Dr. Daramola

Viagem com a família
Pontos positivos: Limpeza e comodidades
Our three day stay would’ve been more pleasant except for the following: 1) upon check-in, we were told that the rooms were cleaned every other day when we requested our room to be cleaned after the second night we were told that rooms are only cleaned after five or six nights 2)the kitchen was not adequately stocked we didn’t have enough utensils for eating utensils and glassware to drink out 3) there was no sauce pan or skillet in the kitchen and I when I called the front desk to request a pot I was first told it wasn’t going happen, then when I brought down the steamer, which was the only cooking utensil then they were willing to give us pots 4) there’s no fan in the bathroom which turns the bathroom into a sauna every time anyone wants to shower 5) the breakfast eggs and potatoes were cold and watery also the bagels were hard and the yogurt was served in an open platter and usually the hotels will have yogurts in individual cups, but there wasn’t sufficient utensils for some of the food when you needed to serve yourself.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Julio Marroquin em 5 de fev. de 2024
Thank you Dr. Daramola for staying with us. We're sorry to hear you didn't enjoy your stay as much as we would have wanted you to. While we are not offering daily housekeeping, we are happy to offer cleaning upon request. I had a note that your room was serviced throughout your stay as requested but I will definitely research this further. Thank you again for choosing to stay with us and we hope to get another opportunity from you in the future to earn a higher rating like most of our other reviews.

8/10 - Boa

YOSHITERU

Viagem de negócios, Viagem a dois
普通に良いです
Hospedou-se por 7 diárias em jan. de 2024
Resposta de spot em 2 de fev. de 2024
Thank you for your feedback!

6/10 - Ok

DOREEN

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Carpet is old appliance is old and updated furniture of an. I'll date it. You can tell this. Hotel is old and needs new furnishing remodely
Hospedou-se por 3 diárias em jan. de 2024
Resposta de spot em 1 de fev. de 2024
Thank you for your feedback.

8/10 - Boa

Eva Yancy Cruz

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de spot em 1 de fev. de 2024
Thank you for your feedback.

10/10 - Excelente

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de spot em 17 de jan. de 2024
Thank you for your feedback

10/10 - Excelente

Velda

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay. No issues and very quiet. There are plenty of dining options in the area.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de sonesta Team em 10 de jan. de 2024
Thank you. We are glad you enjoyed your stay with us.

10/10 - Excelente

Bartholomew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was very nice, affordable, good breakfast and nice sitting areas.
Hospedou-se por 1 diária em jan. de 2024
Resposta de sonesta Team em 10 de jan. de 2024
Thank you. We are glad you enjoyed your stay with us.

4/10 - Insatisfatória

Dorothea

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários
We stayed at this hotel for 5 nights/6 days. We took our 3 year ild and 7 year old to Disneyland for the first time. We paid $215 for each of them to get a princess dress from Disneyland and get a princess makeover. I had hung the dresses in the closet with my husband's Nike shoes and Volcom jacket. For the first time in my life I did not check the closet when we packed up to leave on the 3rd (I never use the closets). When we got home 6.5 hours later I was unpacking and realized I had left the dresses, jacket, and shoes in closet. We called the hotel immediately but house keeping was gone for the night and the room was empty all ready. We were advised to submit a form with the missing items and we did. The next day we called again and the employee checked with housekeeping and they didnt have any of our items. How does someone just take other peoples items especially princess dresses that belong to another little girl. The dishonesty of the housekeeping employees is sad and I will NEVER return to this hotel or use this chain. I am sure people forget their personal items all the time. It is sad that their are such insensitive and dishonest people. My 3 year old is autistic and has been very upset over her Elsa dress. Thank you to the employee(s) that thought it was ok to take my stuff and not give me a chance to have it returned. Karma! I will NEVER recommend this property to anyone.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Julio Marroquin em 10 de jan. de 2024
Thank you, Dorothea, for staying with us. I'm sorry to hear about your experience with the lost items but I can assure you that our staff are not responsible for these missing items. The housekeeper that cleaned your room has more than 10 years of working with us and has turned in valuble lost & found items multiple times. I truly hope you give us another chance in earning a higher rating from you in the near future.

10/10 - Excelente

Jamie

Hospedou-se por 2 diárias em jan. de 2024
Resposta de sonesta Team em 10 de jan. de 2024
Thank you. We are glad you enjoyed your stay with us.

10/10 - Excelente

Judith, Redmond

Hospedou-se por 1 diária em jan. de 2024
Resposta de Julio Marroquin em 28 de jan. de 2024
Thank you, Judith, for your amazing 5 out of 5 rating! It was a pleasure having you as our guest and we look forward to welcoming you back in the near future.

6/10 - Ok

Jessica

Viagem com a família
Hotel was average, but quite expensive. Parking was additional. For two vehicles it was $58 USD! There were bags of garbage in the hallways and the staff at breakfast were unfriendly.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Julio Marroquin em 10 de jan. de 2024
Thank you, Jessica, for choosing to stay with us. Parking is a Premium in Anaheim, but we do offer one of the cheapest parking in the area. I hope we get the opportunity in having you as our guest in the near future again.

10/10 - Excelente

Elias

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Julio Marroquin em 26 de jan. de 2024
Thank you, Elias, for the amazing 5 out of 5 review!

8/10 - Boa

Brandi Lyn, HALIFAX

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 7 diárias em out. de 2023
Resposta de Julio Marroquin em 7 de jan. de 2024
Thank you, Brandi, for your amazing review! It was a pleasure having you as our guest.

10/10 - Excelente

Ana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Julio Marroquin em 25 de dez. de 2023
Thank you, Ana, for your amazing 5 out of 5 rating! We appreciate having you as our guest and we look forward to welcoming you back in the near future!

8/10 - Boa

Erin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I thought the property was reasonably priced for being by Disneyland.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Julio Marroquin em 25 de dez. de 2023
Thank you, Erin, for staying with us during your recent trip to Disneyland! It was a pleasure having you as our guest and we look forward to welcoming you back in the near future.

2/10 - Terrível

Arash

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e serviço e funcionários
First of all, the front desk lady asked for a $40 plus for an early check-up fee, and this is a fee based on policy; when I asked for the policy, she didn’t provide it to me, and no one was welcoming anyone when someone was getting into the lobby and they were looking at you like something happened. So The next day, I saw they overcharged my debit card. I called the front desk, and the lady was so disrespectful and loud, explaining everything so fakely. I said, Excuse me, that is not true, and then she hung up the phone on my face. So this is what happened when they hired the wrong person at the front desk who is disrespectful, has no customer service, and is mean. The disappointing time was when I asked her name, please, and she said sorry, I can’t tell you my name, which is against the policy. I was so disappointed in her. By the way, this call was made at the front desk between 7 p.m. and 8 p.m. today, December 18, 2023. I asked for the manager, and she said the manager was not here either, and she hung up the phone on my face. 😞 I hope the hotel manager find this front desk person and write her up for being disrespectful.As clientss, we deserve respect and kindness because we arenot bargaining, but we pay for the service .
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Julio Marroquin em 25 de dez. de 2023
Thank you Arash for choosing to stay with us. I'm sorry to hear you were not happy with the early check-in fee. It was our understanding this was a priority to you which ids why we sent additional housekeepers to ensure your room would be ready early as we agreed prior to you checking in. Once again, I apologize for the confusion but hope we get another chance down the line to earn a higher rating from you like most of our other guests that have stayed with us.

10/10 - Excelente

robert, bakersfield

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel with plenty of room in the room. A little far from disney but worth it
Hospedou-se por 3 diárias em dez. de 2023
Resposta de spot em 12 de dez. de 2023
Thank you for staying with us !

2/10 - Terrível

Carolyn

Hospedou-se por 3 diárias em dez. de 2023
Resposta de spot em 13 de dez. de 2023
Thank you for your feedback

10/10 - Excelente

Rita

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay at a clean, safe hotel.
Resposta de spot em 12 de dez. de 2023
Thank you for your feedback!!

8/10 - Boa

Joyce

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Liked how the shuttle pickup/drop off was very close to the hotel
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Julio Marroquin em 11 de dez. de 2023
Thank you, Joyce, for staying with us! The ART Bus stops outside our property, making it convenient getting to and from Disneyland. We look forward to seeing you again!

10/10 - Excelente

Logan

Hospedou-se por 5 diárias em dez. de 2023
Resposta de Julio Marroquin em 11 de dez. de 2023
Thank you, Logan, for your 10 out of 10 rating! It was a pleasure having you as our guest and we look forward to welcoming you back in the near future!

10/10 - Excelente

Jackie

Hospedou-se por 3 diárias em out. de 2023
Resposta de Julio Marroquin em 7 de dez. de 2023
Thank you, Jackie, for your amazing 5 out of 5 review! It was great having you as our guest and we look forward to welcoming you back in the near future!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was okay.
My family enjoyed the spacious suite. However we weren’t keen on the strong smell of marijuana the first afternoon and night of our stay.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de spot em 5 de dez. de 2023
Thank you for your feedback!

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great room we will come back
A great place to stay with lsrge rooms, a full, fully stocked kitchen. The bed was very comfortable. The only drawback was having an accessible shower, the water got all over the floors. We just put our used towels to dry it.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de spot em 5 de dez. de 2023
thank you for your feedback!

10/10 - Excelente

ROSA M

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de spot em 5 de dez. de 2023
Thank you for staying with us !!!

6/10 - Ok

Prithika E, Pacific

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
My complaint would be they didn’t my offer cleaning services daily. We stayed for a week and had cleaning done once. Not to mention if we didn’t confirm with front desk they would have missed our “scheduled “ cleaning to the day before check out. For us if we would have known that would haven been a deal breaker. Besides that the room was nice 2 bedrooms with living room and a full kitchen was nice! Not to mention 2 full bathrooms in each room. The beds were not comfortable and very firm. Couldn’t get a good nights rest most nights. Most of the staff was very nice and helpful. The breakfast each morning was nice. Parking most nights was a nightmare!
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de spot em 5 de dez. de 2023
Thank you for your feedback !

6/10 - Ok

Gilberto

Pontos positivos: Limpeza
EL AIRE ACONDICIONADO TERRIBLE
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de spot em 30 de nov. de 2023
Lo siento , tomaremos nota para rreparar lo necesario Gracias

8/10 - Boa

Damian

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo estuvo bien el personal muy amable desde la llegada asta la salida el personal muy atentos y con buena actitud
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de spot em 29 de nov. de 2023
Gracias por escojernos