Dear Guest Happy to read you liked the location and our 113 years history. Arrivederdi ! Marc Lannoy - Complex General Manager

Dear Gilney Thank you for giving us a 10/10 Arrivederci Marc Lannoy Complex General Manager

Gentilissimo andre, obrigado por ter dedicado um pouco do seu tempo para dar um "feedback" sobre o nosso hotel e sentimos muito pelo fato de não termos satisfeito todas as suas expectativas. Neste momento estamos trabalhando em um projeto que consiste na renovação completa do hotel, fazendo com que o mesmo retorne a haver o seu antigo esplendor; atualmente estamos fazendo o máximo para mantermos todos os nossos quartos nas melhores condições. Esperamos que voltem em breve para nos visitar, e assim termos a oportunidade de oferecer um serviço melhor. Arrivederci, Marc Lannoy Complex General Manager

Dear Guest Thank you for your saying that the reception and concierge staff were attentive. The hotel is celebrating its 110th anniversary I have taken good note of the service issues and recommendations and we will improve. My apologies for the inconveniences Best regards Marc L General Manager

Dear Guest Thank you for saying we are a "marvelous" hotel Marc L General Manager

Dear Guest Thank you for saying we are a marvelous hotel. Looking forward to welcome you again Marc L General Manager

Dear Guest Thank you for your nice review and for coming back already 3 times. Arriverderci Marc L

Dear Guest Thank you for giving us the maximum score of 5/5 Arrivederci ! Marc L

Gentile Francisco,La ringrazio per averci dato 5 stelle, siamo felici che abbia gradito il suo soggiorno. Arrivederci,Marc LannoyDirettore

Gentile Francisco,La ringrazio per averci dato 5 stelle in merito alle attenzioni ricevute, siamo felici che abbia gradito il suo soggiorno. Arrivederci,Marc LannoyDirettore

Dear SalvadorThank you for giving us the maximum score of 5/5Arrivederci !Marc LannoyGeneral Manager

Dear Mrs. Cristina,We are very happy to receive the maximum 5/5 score.Thank you for saying that our staff is friendly and the hotel in a great, walkable, safe location.ArrivederciMarc LannoyGeneral Manager

Dear BenoitThank you for giving us the maximum score and for saying that the rooms are larger. We are indeed planning to change carpets in some rooms.SincerelyMarc LannoyGeneral Manager

Dear IchiroThank you for giving us the maximum score.Arrivederci !Marc LannoyGeneral Manager

Estimado Senor RamirezGracias por darnos un 5/5ArrivederciMarc LannoyDirector General

Dear Ichiro,Thank you for having stayed 3 nights with us and for saying that the staff were friendly. Looking forward welcoming you again.Marc LannoyGeneral Manager

Dear Joseph AThank you for giving us a 5/5ArrivederciMarc LannoyGeneral Manager

Dear OthaThank you for staying again with us and for saying that the staff is excellent.I apologize for the inconveniences you had with the car delivery and will make sure that the outside companywho handles the valet service will be made aware of this unacceptable mistake..I regret we disappointed you so much and please contact me personally when your travelling brings you back to Rome.SincerelyMarc LannoyGeneral Manager

Dear NavdeepThank you for your 8/10 scoreLooking forward welcoming you againSincerelyMarc Lannoy - General Manager

Egregio sig. Adalberto,Ci fa piacere ricevere da lei il massimo dei voti 5/5.Siamo contenti che tutto sia stato perfetto durante il suo soggiorno, e aspettiamo di riaccoglierla presto.Arrivederci,Marc LannoyDirettore

Dear kangwooThank you for giving us the maximum score 10/10.Arrivederci !Marc LannoyGeneral Manager

Dear jacq blacketThank you for giving is the maximum score of 10/10.Arrivederci !Marc LannoyGeneral Manager

Dear JackieThank you for giving us the maximum score of 5/5Arrivederci !Marc LannoyGeneral Manager

Dear Mary,Thank you very much for your review.We are glad to receive the maximum score of 5/5.Happy to read your comments about the “superbly helpful staff’, the best shower ever and the wonderful location near the Borghese gardens and 10 minutes’ walk to the Spanish steps’.ArrivederciMarc LannoyGeneral Manager

Estimado Sr Luis CarlosSiento mucho lo ocurrido.Pido disculpa que la llave no funciono. Lo que hacemos en el caso que la identificación está en la habitación es que un empleado de seguridad le acompaño y comprueboEsto lo hacemos por su propria seguridad. Me aseguraré que los empleados siguen esta políticaConfirmo que sí que tenemos Room Service las 24 horas (el menú está en la habitación)AtentamenteMarc LannoyDirector General

Dear SeanHappy to get the maximum score of 5/5 for saying that the staff is exceptional.Arrivederci !Marc LannoyGeneral Manager

Dear Ana CeciliaThank you for giving us the maximum score of 10/10Arrivederci !Marc LannoyGeneral Manager

Dear Sara,Happy to receive the maximum score of 5/5 and for saying that we are a "great hotel in a great and location"ArrivederciMarc LannoyGeneral Manager

Dear MicheleHappy to read that you had a truly 5 star experience and enjoyed our location on the Via Veneto close to theVilla Borghese museum and gardensArrivederci !Marc LannoyGeneral Manager

Dear RichardI regret we disappointed you and hope we will be given another opportunity to serve you better.Sincerely.Marc LannoyGeneral Manager

Egregio Sig. Andrea,La ringraziamo per il tempo dedicatoci nel valutare il nostro hotel.La sua opinione è importante per noi.Ci fa estremamente piacere che lei abbia apprezzato la posizione del nostro hotel, e la comfortabilità delle nostre camere.Aspettiamo presto un suo ritorno.Cordiali salutiMarc LannoyDirettore

Dear Marc-AndréThank you for giving us the maximum score of 10/10Arrivederci !Marc LannoyGeneral Manager

Estimado JoséGracias por darnos un 4/10Mejoraremos el bañoEn espera de darle de nuevo la bienvenida.AtentamenteMarc lannoyDirector

Dear AlecThank for reviewing your stay in our 117 years historic building and for giving us a 4/5 score. We are planning a full renovation.Arrivederci Marc Lannoy General Manager

Dear AndrewThank your for having celebrated your 10 year anniversary with us.Happy to read that the staff was very friendly (Doney restaurant needs to improve) ,the housekeeping very attentive and the porters very helpfulWe look forward welcoming you again to celebrate another anniversary.Arrivederci !Marc LannoyGeneral Manager

Dear Kathy CippThank you for scoring 4 out of 5 and happy to read you enjoyed the location of the hotel on the Via Veneto next to the Borghese gardens and 10 minutes walk to the Spanish steps.Arrivederci !Marc LannoyGeneral Manager

Dear MostakThank you for saying that we are a “great property.”Arrivederci !Marc LannoyGeneral Manager

Dear ArturoThank you for giving us the maximum score and for saying that we are a nice property and would definitely stay again with us.Arrivederci !Marc LannoyGeneral Manager

Dear ChristianThank you for saying that we are a "great place"Arrivederci !Marc LannoyGeneral Manager

Dear VaqarHappy to read you had an amazing time and that you loved the location.The comment that the staff is super friendly specially the lobby “Orum” bar is very motivating.Arrivederci !Marc LannoyGeneral Manager

Estimada ArceliaSiento mucho que no hemos cumplido con todas sus expectativasHe tomado nota de sus comentarios para mejorarDesgraciadamente estando en un edificio histórico no podemos tener cafeteras, pero lo arreglaremos con la renovación que estamos planeando.Referente a otras amenidades las tenemos todas con solo llamar al departamento de Housekeeping pero estoy de acuerdo con Usted que no es tan cómodo.Esperamos tener otra oportunidad para servirla mejorAtentamente,Marc LannoyDirector General

Dear MayThank you for your review.Happy to read you like the location on the famous Via Veneto next to the Borghese gardens and 10 minutes walking to the Spanish Steps I have shared your comments to all associates, so we realize we need to improveSincerelyMarc LannoyGeneral Manager

Estimada ArceliaSiento mucho que no hemos cumplido con sus expectativasHe tomado nota de sus comentarios para mejorarDesgraciadamente estando en un edificio histórico no podemos tener cafeteras, pero lo arreglaremos con la renovación que estamos planeando.Referente a otras amenidades las tenemos todas con solo llamar al departamento de Housekeeping pero estoy de acuerdo con Usted que no es tan cómodo.Esperamos tener otra oportunidad para servirla mejorAtentamente,Marc LannoyDirector General

Dear GuestI apologize for the temporarily breakdown of internet due to the outside provider which affected us and others. The hotel is not closing down and when service is not up to standard we improve. I hope we will have another opportunity to serve you better. SincerelyMarc LannoyGeneral Manager

Dear LuisWith a 3/5 we need to continue to improve, and we willSincerelyMarc LannoyGeneral Manager

Dear MA ESTELAThank you for having stayed with usWith a 6/10 we need to continue to improve and we willSincerelyMarc LannoyGeneral Manager

Dear Maria Thank you for giving us a high score.Arrivederci !Marc LannoyGeneral Manager

Dear JoséThank you for giving us a nice 4 out of 5 scoreArrivederciMarc LannoyGeneral Manager